Schedule messages

A how-to guide for scheduling your messages in advance. Set a message or flow to send at a specific time, even across timezones
Jump to:
Schedule a Broadcast

    ↳Schedule in your time zone
    ↳Schedule by rolling time zone
Schedule a Repeating Broadcast
View and Cancel Scheduled Broadcasts

Schedule a Broadcast

To schedule a simple message or flow to be sent ahead of time click schedule message to set when you’d like the broadcast to send

Time zones

The Schedule Message feature allows you to schedule a message to start at a specific time in a timezone or rolling.

A member’s time zone is generated using their zip code. If no zip code data is available, Strive will use the member’s area code to determine their time zone. To see a member’s saved time zone, go to the Members list. 

Scheduling a broadcast in your local time zone

To Schedule a broadcast to start at specific time in your local time zone, select your time zone from the drop-down menu. Your browser’s set time zone is used to determine your local time.

If you select your local time zone (i.e. eastern time) and schedule your message for 4pm, the message will be sent to your entire audience at 4pm ET. Members in Illinois will start receiving the message at 3pm, since Illinois is in central time zone.

Scheduling a broadcast by rolling timezone

The rolling time zone option lets you schedule a message to send at a specific time, based on the member’s time zone. The broadcast will send in batches, by time zone. 

Selecting rolling time zone and scheduling your message for 4pm means your broadcast will send when the clock strikes 4pm in the audience member’s time zone If you are sending to CT and ET time zones, the broadcast will send in 2 batches, at 4am ET and 4pm CT.

How to schedule a broadcast:

  1. In Broadcasts click Schedule for later
  2. Set the start date, time, and time zone
  3. Click Review. Review your message and ensure your scheduled date, time, and time zone are correct

    Tip: Seeing a quiet hours warning? Members in your audience are located in a time zone where it is quiet hours (8pm-9am) during your scheduled time. Learn more.
  4. Click Schedule Message. Your message or flow is now scheduled to broadcast.
  5. Click View Scheduled Message from the broadcast success page to quickly navigate to your scheduled message in the Scheduled Messages table.
Note: A Broadcast Report will generate once your scheduled message starts.

Schedule a repeating broadcast

Campaigns have the option to have a scheduled broadcast repeat. This feature is great for reminders or creating a ladder of engagement.

Tip: Repeating scheduled broadcasts can be sent to dynamic groups. Using these two features together campaigns can set up conditions that will automatically update before an occurrence of the broadcast is sent.

Example: Create a dynamic group of members who have not clicked a petition link in the last 30 days. Schedule a reminder to repeat every 30 days. Because the audience group is dynamic the audience is refreshed with the latest records of those who have not clicked the link in the last 30 days. Sending a repeating broadcast to this dynamic group will automatically exclude members who have clicked a link since your last reminder.

How to repeat a scheduled broadcast

  1. In Broadcasts click Schedule for later
  2. Set the start date, time, and time zone
  3. Toggle Repeat to ON
  4. Set the frequency for your repeating broadcast, by number of days, days of week, or number of months
  5. Set your end date by OR select “after” and input the total number of occurrences you’d like to broadcast to repeat.
  6. Click Review. Review your message and ensure your scheduled start date/time/time zone are correct. Also ensure your repeating frequency, and end date or occurrences are correct.

    Tip:
    Seeing a quiet hours warning? Members in your audience are located in a time zone where it is quiet hours (8pm-9am) during your scheduled time. Learn more.
  7. Click Schedule Message. Your message or flow is now scheduled to broadcast.
  8. Click View Scheduled Messages to quickly navigate to your repeating scheduled message. All scheduled messages will be displayed from the Repeat tab of the Scheduled page.

View scheduled broadcasts:

  1. Head over to the Scheduled page
  2. Broadcasts scheduled to send once will be visible in the Scheduled tab. Repeating scheduled broadcasts are visible from the Repeat tab.

Cancel a scheduled broadcast:

  1. In the Scheduled Broadcast table, click the ellipses (...) next to the broadcast(s) you'd like to cancel
  2. Click Delete
  3. Your scheduled message(s) is now deleted and will disappear from the Scheduled Messages table

Note: Non-repeating messages that have started will no longer appear in the scheduled broadcast table. If your broadcast has already started, go to the Reports page and click on the report to cancel.

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